FAQ's, Guides and General Information.
What information does Ludkins Collectable Gather?
The information we learn from customers helps us personalise and continually improve your shopping experience at ludkinscollectables.com. We use the information to handle orders, deliver products and services, process payments, communicate with you about orders, products, services and promotional offers, update our records and generally maintain your accounts with us, display content such as wish lists and customer reviews and recommend merchandise and services that might be of interest to you. We also use this information to improve our store and website, prevent or detect fraud or abuses of our website and enable third parties to carry out technical, logistical or other functions on our behalf.
Additionally we may create profiles of our members. This will allow us to contact members and help ensure the website is stocked as much as possible to better the member's experience.
Here are the types of information we gather:
Personal information you provide: this includes name, address, telephone numbers, email address and other information that identifies you. You are able to browse the website without signing up and by doing so we do not gather such information without signing up. However, you will then not be able to take advantage of many features we provide. We use this information to increase the security of each transaction, respond to any requests, handling disputes, improving the website and communicating with you. We may also access your account to help users with the functionality of the website.
Automatic Information: like most websites we store certain types of information whenever you interact with us. This is known as ‘cookies’ this allows us to recognize and track users on Ludkins Collectables to help provide users with a higher quality service. It also allows us to monitor your length of stay and help us indicate the areas that you’ve visited on the website.
Emails Communications: to help us make the most of emails, we can receive confirmation when you open an email from Ludkins Collectables.
How do we use the information?
With information collected by your input, automatic or emails we may use it for a number of purposes including:
- to complete your purchases and sales
- to keep you informed about order status and website updates
- to improve shopping experiences
- to respond to your requests
- to handle disputes between users
- to identify user preferences
- to monitor length of visits
- to communicate with you via: email, mail, telephone and other means.
- to monitor Website activity
- to monitor sales
Ludkins Collectables doesn't sell products for purchase by children. We sell children's products for purchase by adults. If you're under 18, you may use Ludkins Collectables only with the involvement of a parent or guardian.
Who do we share your information with?
We do not openly share your information with a third party.
However, Ludkins Collectables may be present within forums and we are available on social media groups. Please be mindful that information you disclose on these groups become public information. Ludkins Collectables assumes no liability for any damages because of posts made by you or about you.
How do we protect your information?
We use various methods to protect your data. This includes a Secure Sockets Layer (SSL) encryption technology to protect all data as it’s transmitted to us.
Another example: Steps have also been taken to remove name and address information between users at the point of sale after a reasonable amount of time. This is typically 7 days.
Additionally no banking details or security details regarding PayPal or your bank are asked for and thus are never stored.
For more information please feel free to contact us.